Adobe Experience Manager Inbound Overview

Rebekah Garner
Rebekah Garner
  • Updated

Getting Started


Adobe Experience Manager (AEM), part of the Adobe Experience Cloud, is one of the most popular enterprise products to manage creative assets, websites, and various other kinds of digital content. Accurate, complete, and standardized metadata on digital content drives more effective consumer experiences and is critical to digital strategies. Claravine’s integration with Experience Manager allows you to sync, validate, and correct asset metadata so that is consistent with your organization’s data standard.
To learn about Experience Manager, please visit Adobe's website.

System requirements

Adobe supports multiple versions of AEM: cloud and on-premise. Below are the versions of Experience Manager Claravine’s integration is compatible with. If you’re unsure what version of AEM you are using, please contact your system administrator.
Deployment Version Product Name Adobe Support Claravine Support
Cloud N/A Experience Manager as a Cloud Service Yes Yes
On Premise / Hosted 6.5 Experience Manager Yes Yes
6.4 Experience Manager Yes No
6.0 to 6.3 Experience Manager No No
5.6 to 5.6.1 Experience Manager No No
5.3 to 5.5 CQ No No
To learn more about Adobe support for Experience Manager products, see their release documentation.
mceclip1.png All connections between Claravine and Experience Manager are encrypted through HTTPS to ensure data is transferred securely.

Setting Up a Connector

Connectors allow you to securely save connection and authentication details used in Claravine integrations once, avoiding the need to re-enter them for each integration you set up.
To set up an Experience Manager connector, you will need to:
  1. Provide a name and description
  2. Select Adobe Experience Manager as the type of connector you’d like to setup
  3. Provide a username and password
  4. Provide the location of the server where your Experience Manager instance is hosted
  5. Optional: Add Custom Field Mappings
mceclip1.png Helpful tips:
  1. You may consider creating multiple connectors if you have multiple instances of Experience Manager. For example, you may have a staging and a production environment. In that case, you can set up one connector for each environment to set up and test changes before making those changes to a template containing production data.

  2. We recommend using a service account for your integration. A service account is a user account set up specifically to orchestrate the integration between Experience Manager and Claravine, and is not tied to any one employee or user. This protects you against loss of functionality in the integration if the status or permissions to an employee’s individual user account changes for any reason.

  3. All integrations to Experience Manager require encrypted connections. When you add your host URL, you must provide a URL beginning in https:// to ensure an encrypted connection. For more about system requirements, click here.

  4. In order for Claravine’s integration to Experience Manager to work, we require that the user account used in the connector have read permissions to the objects you wish to sync. For example, if you want to sync asset metadata, you should configure the account used in the integration to have read permissions to the asset object in AEM. Additionally, we recommend setting the user account up with access to just the directories in AEM that contain data to sync. To learn more about setting up user policies in AEM, see their documentation.
  5. You may need to whitelist Claravine’s IP addresses in order to establish a connection. Some instances of Experience Manager are protected to allow only certain traffic through a firewall. If this is the case, you can get Claravine's IP addresses to whitelist in this article. If you’re unsure if this is needed, please contact the system administrator for your AEM environment.



Adding an Integration to a Template

mceclip1.png Templates connected to Experience Manager can contain a single inbound integration. If you add multiple inbound integrations, a template validation error notification will appear in the warning icon in the top right corner of the page.
What's Next: Follow the instructions to set up an integration template for AEM Assets.
What's Next: Follow the instructions to set up an integration template for AEM Pages.

Viewing the Status of An Integration

To view the status of your sync, go the Pending menu and open the pending submission generated by the integration. Above the table you will see the AEM logo, the time the last sync ran, as well as the status of the last sync.
The following are statuses you may see for the last sync:
  • Success (green checkmark icon)
  • Failed (red ‘x’ icon)
  • Syncing (blue spinning icon)
To view when the next sync runs, hover over the last sync time and a tooltip will appear.




Article is closed for comments.